Orders and Payments

Order procedure

 

For collection items, once payment has been received and confirmed by PIPPA Antwerp, the jewellery piece will go into production. The manufacturing lead-time for jewellery ordered is approximately 2-6 weeks depending on the design and type of gemstones used. PIPPA Antwerp will keep the user updated by e-mail on the manufacturing process and shipment.

PIPPA Antwerp will send an e-mail confirming the order.  The sale is then considered to have been completed. For customized jewellery pieces, the user is not entitled to correct, exchange or return the item(s) ordered (in particular in the case of an error of size or text).

 

Once the payment of the user is received on the account of PIPPA Antwerp,  the manufacturing process starts with a lead time for the creation of each item of approximately 2 weeks depending on stock availability. PIPPA Antwerp will keep the user updated on the manufacturing process.

 

PIPPA Antwerp reserves the right to cancel or refuse any order from a user with whom a dispute may exist regarding payment for a previous order or who, in PIPPA Antwerp's opinion, may represent a risk.

Payment arrangements

 

If not paid via Paypal and other payment method is agreed with Philippa Claes, the payment should occur on the account of

PIPPA Antwerp

 

BE06 7330 5859 6922

Once payment has been received and confirmed by PIPPA Antwerp, the jewellery piece will go into production.

If you wish to receive an invoice in favor of your company, please contact us at hello@pippa-antwerp.com and we will be pleased to help.

Sizing

In case you are ordering a ring and are not aware of your ring size, we offer you the following recommendation. 

 

You can find a ring which properly fits the intended finger. Be aware that the size of the fingers on the left versus the right hand can differ significantly. Be sure to measure on the hand where you intend to wear the ring. Be aware your hands are broader in the summer than in the winter due to heat. In case of doubt opt for a larger size. If you do not have a ring, take a piece of string. Tie the string around the finger intended for the ring. Do not tie too tight, leave some room for movement and swelling.

 

Measure the diameter on the inside of the ring. You can measure with a ruler from side to side or draw a circle with a fine pencil on the inside of the ring. Measure precisely and capture the largest amount of millimeters.

Keep in mind that considering we offer customised jewellery pieces, you can’t correct, exchange or return the items ordered (for example in the case of an error of size or text).

 

Consult our size guide to find the right size.

 

Shipping

 

If the user had selected delivery as method, the products are delivered to the address indicated by the user at the time the order is placed.

Delivery is handled by Bpost within EU and outside EU.

In the event of delays, loss of products ordered or strikes which are due to the postal services or carrier, the user must take the appropriate action directly with the postal services or carrier.

In order to ensure that products arrive in perfect condition and are protected during transport, all products are carefully packed by PIPPA Antwerp in accordance with applicable standards. Users must check the packaging and the products at the time of delivery.

Any transport related anomaly must be communicated to the carrier or its representative immediately, on the transport document, or within not more than 3 days (including public holidays) after delivery (as per postmark). A copy of this notification is to be sent to PIPPA Antwerp by registered letter with acknowledgement of receipt, and by email (hello@pippa-antwerp.com), in accordance with the same deadlines.

Any problems concerning the items delivered (damaged, missing articles, broken or faulty items, etc.) must be communicated to PIPPA Antwerp within 3 days (including public holidays) after delivery (as per postmark). This notification, stating all the user’s reservations and claims relative to the nonconformity of the products delivered or defects, is to be sent by e-mail (hello@pippa-antwerp.com) and by registered letter with acknowledgement of receipt to:

PIPPA Antwerp, Van Breestraat 29, 2018 Antwerpen, BE

No claims will be accepted after this period.

Returns

 

Goods sold are non-refundable. All items are custom made to order therefore exchanges or returns are not offered for change of mind. We recommend that you confirm appropriate sizing according to our guidelines prior to placing your online order.

Warranty

 

PIPPA Antwerp covers the cost of reasonable repairs under normal wear for the first six months after purchase. If a piece shows signs of improper care or is damaged in a way resulting from something other than normal wear, we will repair the piece at cost.

 

  1. An estimate of the repair can be given prior to the repair.

  2. After 6 months, we will repair pieces at cost.

  3. Any necessary repair of Bespoke pieces will be assessed on a case by case basis.

  4. Customers are responsible for return shipping costs and liable for any damage, loss or theft incurred during transportation or repair.

 

Please note that if any other jeweller undertakes work on one of our pieces, including resizing or repairs, this warranty will be voided.

 

We strongly recommend returning to us for repairs and resizes, we do not take any responsibility for repairs or resizes undertaken by other jewellers.

 

Resizing is at cost and is quoted on a case by case basis.

Repair

 

If your piece needs service or repair, you can return it to us at the below address:

 

PIPPA  Antwerp, Van Breestraat 29, 2018 Antwerp, Belgium

 

Please contact us prior to returning your piece, and ensure that all of your details, including your order number and return address are included. If you are returning a piece for resize, please ensure the new size is included and has been accurately measured. If you lost an earring, our ability to make a mate is dependent on availability of materials. In order to ensure a best possible match, we request that you send in your remaining earring to be used as a guide.

 

We recommend using a courier service with full insurance to return your piece. Please ensure the shipment requires a signature on delivery and the piece is adequately packed and padded (as plain as possible without any logo or mentioning of jewellery). We will not accept any liability if the piece is damaged in transit due to poor packaging.

 

We will let you know once we have received your piece, to give you an indication of any cost involved, and expected timeframe.

 

For queries regarding repairs and resizes, please contact hello@pippa-antwerp.com.

Contact information

 

For any general inquiries or questions about orders placed on this website contact us at hello@pippa-antwerp.com.